After-sale services


After-sales Service Letter of Commitment:

Dongguan XiangDi Machinery Co.,LTD uphold the principle of " professional maintenance service, create the higher value " service standards, customer satisfaction as the goal, to the public commitment.

All of the new products purchased in our company are guaranteed to keep in good repair for one year.

Details are as follows,
One. SERVICE COMMITMENT
1. Our company has set up a number of tough emergency service team, experienced engineers and senior technicians, arrived on the scene in the fastest time for any problems, maintenance and replacement.
2. Product delivery within two week, my company after-sales service department staff can according to the customer's contact phone tracking service, until the customer satisfied.
3. Of all about product quality complaints, we will reply it within 24-48 hours, after receiving telephone and hear feedback idea of users and deal with them in time, and to determine the treatment measures according to the complaint, repair and replacement. Photos, video, telephoning will be also available.
4. I promise all maintenance personnel availability, the better for the customers.
5. The warranty period on the quality of the products the costs borne by my company.
6. The warranty period due to improper you use, or the natural environment caused by the us to provide free repair service support, the repair materials and accessories are charged only the cost price.

7. Beyond the warranty period of the product, our company promises to provide the materials and accessories with only the cost price.

Two. TRANSPORTATION MODE

1.All goods according to the actual need to be transported by sea or air to our customer. Maintenance personnel to inform customers how to make product maintenance of common sense, until they are satisfied.

Three, RETURNED GOODS COMMITMENT
1. The returned products require packaging, accessories complete specification, commodity, invoice, warranty cards, invoices, returned the reasons.
2. User quality problems arise in the normal use condition, in the warranty period please fast contact with our company, to facilitate the users receive timely maintenance and replacement.
3. Now the following situation cannot enjoy my company exchange commitment.
A. product was not normal use.
B. abnormal conditions, wet storage.
C. unauthorized repair, misuse, abuse and change.
D. food and liquid splash damage to the.
E. products of the normal wear and tear.
F. beyond the shelf life.

Special note: because the photo display reasons, can not guarantee the page display product color and the true colors of the products is completely consistent, I will try to explain.

The service commitment to the final interpretation of the Dongguan Xiangdi Machinery Co., Ltd. all.

16-May
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